Unfortunately, we cannot deliver results 100% of the time because everyone is different and everyone brings a different set of skills and assets to the table. On the rare occasion that our program doesn't help, we offer a unique success guarantee.
If you actively use the program and its material, yet fail your HESI Exit Exam (for up to 6 months after your initial purchase) send an email to support@yourbestgrade.com attaching the PDF copy of your HESI Exit results and we will get your refund processed as soon as possible.
Note: Actively using the program doesn’t mean you have to take ALL practice exams, however, it DOES mean you have to take more than just 1 or 2 practice tests. You actually have to spend time and use the practice because the program only works if you do the work. In addition, if you fail the HESI Exit but continue to practice on the website after your exam date, you automatically reject your success guarantee claim for that exam.
HESI Exam Study Insider also has a 7-day money-back guarantee to give you a chance to get a feel for the content.
If it turns out that it doesn’t suit your needs or time frame, and if you completed no more than 300 questions, just get in touch with support@yourbestgrade.com before those 7 days are up and we will get your refund underway with no hard feelings. We do like to know why so we can improve for future members.
Those 7 days start from the date of your order. Once those 7 days have passed, or more than 300 questions have been completed, we lock accounts and no additional account changes will be made. The one exception being a valid "Success Guarantee" claim.
Additional note for payment plan customers:
If you purchase one of our payment plans, please note the plans include the same cancellation/refund policy as stated above, and cannot be canceled after 7 days, unless you failed the HESI Exit (within 6 months after signing up), in which case you'll receive a full refund.